Bento Labs AI, Inc.
Privacy Policy

Last Updated: April 27, 2026

Thank you for taking the time to read our Privacy Policy. At Bento Labs AI, Inc. (“Bento Labs,” “we,” “our,” or “us”), your privacy is a top priority. We are committed to keeping you fully informed about the information we collect, how it is used, shared, and protected, and the choices available to you. Bento Labs enables its business customers (“Customers”) to a closed-loop production infrastructure platform for AI agents that helps teams monitor, debug, and continuously improve agentic systems in real-world deployments (collectively, the “Services”). By accessing our website at https://bentolabs.ai/ (the “Website”) or by using our Services, you acknowledge that you understand the practices and policies described herein.

For Bento Labs current or prospective Customers who use our Website, refer to the Bento Labs Website Privacy Policy below.

For Users of Bento Labs Customers, refer to the Bento Labs Product-Platform Privacy Policy below.

Bento Labs AI Product-Platform Privacy Policy

Table of Contents

  1. Information We Collect Through Our Services
  2. How Our Services Use Personal Information
  3. How Our Services Disclose Personal Information
  4. Your Choices
  5. U.S. State-Specific Notice
  6. EU/UK-Specific Notice
  7. Security
  8. Retention
  9. Children's Privacy
  10. Changes to This Policy
  11. Contact Us

1. Information We Collect Through Our Services

Customer Information

In order to provide our Services, we collect information from our Customers, which may include:

  • Employee information such as your name, company email address, company name, and company website URL.
  • Account credentials, including your email address and password.
  • Correspondence, which may include personal information shared during email exchanges or customer support engagements.
  • Billing and administrative financial information.

User Information

When Customers use our Services, they may enable us to process various categories of personal information belonging to their end users (“Users”). This may include any personal information that a User provided, inputted into, or that was accessed through a Customer's AI application. We process Users' personal information solely at the direction of, and for the benefit of, our Customers. For details about what personal information is collected through a Customer's application, please review that Customer's privacy policy or contact them directly.

2. How Our Services Use Personal Information

We use personal information to:

  • Provide our Services, including supporting Customers in their use of our platform.
  • Improve and enhance the quality of our Services.
  • Communicate with you regarding your account or our Services.
  • Personalize our Services to meet your specifications.
  • Process payments securely.
  • Provide customer support and respond to inquiries.
  • Incorporate feedback, testimonials, or reviews into our content, products, Website, or Services.
  • Aggregate or anonymize information to evaluate performance and drive product improvements.
  • Fulfill legal obligations, including intellectual property protection, or as required by a court order or regulatory proceeding.

We may also use your personal information for other purposes with your consent.

3. How Our Services Disclose Personal Information

We may share your information with our corporate affiliates, as well as vendors and service providers who assist us in delivering and improving our Services. Subject to our Customer agreements, our Services may also allow Customers to integrate third-party software or data applications, which may involve the transfer of personal information.

In addition, we may disclose personal information to:

  • Protect the legal rights of our Customers, our company, employees, agents, and affiliates.
  • Protect the safety and security of users who access our Website and Services.
  • Detect and guard against fraud.
  • Respond to lawful requests from public authorities, including law enforcement requirements, court orders, subpoenas, or other judicial, administrative, or investigative proceedings.
  • Facilitate a business transition, such as a merger, acquisition, or sale. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

We may also disclose de-identified, aggregated, or anonymous information for any lawful purpose, as such information does not identify specific individuals.

4. Your Choices

We provide the following choices regarding your personal information:

  • Access the personal information we maintain about you.
  • Request deletion of the personal information we maintain about you, subject to legal retention requirements.
  • Correct any inaccurate personal information we maintain about you.
  • Opt out of certain uses of your personal information.

To exercise these rights, contact us at contact@bentolabs.ai.

If you are a User or employee of one of our Customers and wish to exercise your rights regarding personal information we hold on behalf of that Customer, we encourage you to review that Customer's privacy policy for the appropriate contact. Alternatively, you may email us at contact@bentolabs.ai and identify the relevant Customer, and we will forward your request accordingly.

5. U.S. State-Specific Notice

A number of U.S. states have enacted comprehensive privacy laws that create additional obligations for businesses and grant additional rights to their residents, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), the Oregon Consumer Privacy Act (OCPA), the Texas Data Privacy and Security Act (TDPSA), the Florida Digital Bill of Rights (FDBR), the Montana Consumer Data Privacy Act (MTCDPA), the Iowa Consumer Data Protection Act (IADPA), the Delaware Personal Data Privacy Act (DEPDPA), the Nebraska Data Privacy Act (NEDPA), the New Hampshire Privacy Act (NHPA), the New Jersey Data Privacy Act (NJDPA), the Tennessee Information Protection Act (TNIPA), the Minnesota Consumer Data Privacy Act (MNCDPA), the Maryland Online Data Privacy Act (MDODPA), the Indiana Consumer Data Protection Act (INCDPA), the Kentucky Consumer Data Protection Act (KYCDPA), and the Rhode Island Data Transparency and Privacy Protection Act (RIDTPPA).

Additional Privacy Rights

In addition to the rights described in Section 4 above, if you are a resident of one of the states listed, you may also have the right to:

  • Opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes. We do not sell or share your personal information for monetary compensation.
  • Consent to the processing of sensitive personal information. We do not intentionally process sensitive personal information as defined under applicable law. However, if Users provide or input sensitive personal information, or if a Customer's integration accesses such information, we may receive it through our Services.
  • Non-Discrimination. We do not discriminate against Customers or Users who exercise any privacy rights described herein.

To exercise these rights, contact us at contact@bentolabs.ai.

Appeal

If we deny your privacy request, you may appeal that decision by emailing contact@bentolabs.ai. We will respond within a reasonable timeframe and as required by applicable law. If you remain unsatisfied following our appeal response, you have the right to file a complaint with your state attorney general.

Authorized Agent

If you are an authorized agent submitting a request on behalf of another individual, you must provide a copy of a lawful power of attorney or written authorization from the consumer, along with proof of your own identity. We may contact you or the consumer to verify your authorization.

Controller/Business and Processor/Service Provider Designation

In providing our Services, Bento Labs acts as a “Processor” (and a “Service Provider” under the CCPA).

6. EU/UK-Specific Notice

Residents of the United Kingdom (UK) and European Economic Area (EEA) are afforded certain privacy rights under the UK and EU General Data Protection Regulations (GDPR).

Legal Basis

Under the GDPR, we process Personal Data on the following legal bases:

Controller Designation

In providing our Services, Bento Labs is designated as a “Processor” under the GDPR.

Cross-Border Data Transfers

All data is stored in the United States. As such, if you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, to countries other than the country in which the data was originally collected, including the United States. Those countries may not have equivalent data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA, UK, and Switzerland. We rely on Standard Contractual Clauses (SCCs) for the transfer of personal data to countries that have not received an applicable adequacy decision, as well as the UK's International Data Transfer Addendum to the SCCs.

For more information on cross-border transfers or the safeguards in place, please contact us at contact@bentolabs.ai.

Additional Rights for UK/EEA Residents

In addition to the rights granted above, if you are a UK or EEA resident, the GDPR grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

7. Security

We maintain reasonable technical and organizational safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. While we work hard to protect your information, no security measures are perfect or impenetrable. We encourage you to choose a strong, unique account password, avoid sharing it with third parties, and log out of your account when using shared or public devices.

8. Retention

We retain Customer personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal obligations). When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not immediately feasible (for example, if data is stored in backup archives), we will securely store and isolate it from further processing until deletion is possible.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 16. If you are under 16, please ask a parent or guardian for assistance when using our Services. If you believe we have inadvertently collected personal information from a child under 16, please contact us at contact@bentolabs.ai and we will promptly delete it.

10. Changes to This Bento Labs AI Product-Platform Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised policy on this page with an updated “Last Updated” date prior to the effective date of the changes. We encourage you to periodically review this page to stay informed.

11. Contact Us

If you have questions about our privacy or security practices, or wish to exercise your privacy rights, please contact us at:

Bento Labs AI, Inc.
contact@bentolabs.ai
Website: https://bentolabs.ai/
360 Baywood Ave, San Jose, CA 95128

Bento Labs AI Website Privacy Policy

Table of Contents

  1. Information We Collect Through the Website
  2. How We Use Personal Information
  3. How We Disclose Personal Information
  4. Your Choices
  5. Cookies and Other Tracking Technologies
  6. U.S. State-Specific Notice
  7. EU/UK-Specific Notice
  8. Security
  9. Retention
  10. Children's Privacy
  11. Third-Party Links
  12. Changes to This Policy
  13. Contact Us

1. Information We Collect Through the Website

Information You Provide Directly to Us

We collect personal information when you voluntarily provide it to us, including when you register for an account, contact us via email, interact with our chatbot, use our community platforms, or otherwise reach out to us. The information we may collect includes:

  • Full name.
  • Email address.
  • Correspondence, which may include personal information shared during an email exchange or customer support engagement.

Information We Automatically Collect

We automatically collect certain information when you interact with our Website. Like most websites, we use analytics tools including pixel tags and cookies to measure engagement. This may include Website metadata and analytics such as IP address, device information, date and time of visits, new or returning visitor status, pages viewed, page response times, URL click paths, time spent on pages, and in-page behavior.

Information from Third Parties

When you interact with our accounts on social media platforms, we may receive certain information made available by you or the platform, such as Website analytics data, your social media account identifier, engagement signals, click-throughs to our Website, or other custom interactions.

2. How We Use Personal Information

We use personal information to:

  • Provide and maintain our Website.
  • Improve and optimize our Website.
  • Communicate with you.
  • Personalize your experience on our Website.
  • Provide customer support and respond to your inquiries.
  • Incorporate your feedback, testimonials, or reviews into our content, products, Website, or Services.
  • Aggregate or anonymize data to measure Website performance and support product improvements.
  • Fulfill legal obligations as required.

We may also use your personal information for other purposes with your consent.

3. How We Disclose Personal Information

We may share your information with your consent, with our corporate affiliates, and with vendors and service providers who help us operate and improve our Website. We may also disclose personal information to:

  • Protect the legal rights of our Customers, company, employees, agents, and affiliates.
  • Protect the safety and security of Website visitors and users.
  • Detect and guard against fraud.
  • Respond to lawful requests from public authorities, including law enforcement, court orders, or subpoenas.
  • Facilitate a business transition. You will be notified of any change in ownership that affects the use of your personal information.

We may also disclose de-identified, aggregated, or anonymous information for any lawful purpose.

4. Your Choices

We provide the following choices regarding your personal information:

  • Access the personal information we maintain about you.
  • Request deletion of the personal information we maintain about you, subject to legal retention requirements.
  • Correct any inaccurate personal information we maintain about you.
  • Opt out of certain uses of your personal information.

To exercise these rights, contact us at contact@bentolabs.ai.

If you are a User or employee of one of our Customers, we encourage you to review that Customer's privacy policy for the appropriate contact. You may also email us at contact@bentolabs.ai, identify the relevant Customer, and we will forward your request accordingly.

5. Cookies and Other Tracking Technologies

Like many companies, we use cookies and similar technologies (such as web beacons, pixel tags, and related tools) to collect information about your browsing activities and interactions with our Website and Services, and for the purposes described in this Privacy Policy. You can opt out of these technologies in the following ways:

  • Cookie Preferences: You may opt out of non-essential cookies via our cookie banner when you first visit our Website.
  • Browser Settings: Most browsers allow you to block or delete cookies. Follow your browser's instructions to manage cookie settings. For more information, visit www.allaboutcookies.org.
  • Industry Opt-Out Tools: You may limit interest-based advertising by visiting http://optout.aboutads.info (U.S. residents) or https://www.youronlinechoices.eu/ (EU/UK residents).
  • Google Analytics and PostHog

Please note that opt-out choices are device- and browser-specific. You will need to repeat the opt-out process on each browser and device you use.

6. U.S. State-Specific Notice

A number of U.S. states have enacted comprehensive privacy laws that create additional obligations and rights for their residents, including those listed in Section 5 of the Product-Platform Privacy Policy above.

Additional Privacy Rights

  • Opt out of the “sale” or “sharing” of your personal information. We do not sell or share your personal information for monetary compensation. However, certain third-party cookies placed on our Website may constitute a “sale” or “share” under applicable state law. You may opt out of such cookies as described in Section 5 above.
  • Consent to the processing of sensitive personal information. We do not process sensitive personal information through our Website.
  • Non-Discrimination. We do not discriminate against Customers or Users who exercise any privacy rights described herein.

To exercise these rights, contact us at contact@bentolabs.ai.

Appeal

If we deny your privacy request, you may appeal by emailing contact@bentolabs.ai. We will respond within a reasonable timeframe. If you remain dissatisfied, you have the right to file a complaint with your state attorney general.

Authorized Agent

Authorized agents submitting requests on behalf of a consumer must provide a lawful power of attorney or written authorization, along with proof of their own identity. We may contact both the agent and the consumer to verify authorization.

Controller/Business Designation

In operating our Website, Bento Labs acts as a “Controller” (and a “Business” under the CCPA).

7. EU/UK-Specific Notice

UK and EEA residents are afforded certain privacy rights under the GDPR.

Legal Basis

We process Personal Data on the Website on the following legal bases:

Controller Designation

In operating our Website, Bento Labs is designated as a “Controller” under the GDPR.

Cross-Border Data Transfers

All data is stored in the United States. As such, if you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, to countries other than the country in which the data was originally collected, including the United States. We rely on Standard Contractual Clauses (SCCs) for such transfers, as well as the UK International Data Transfer Addendum. For more information, contact us at contact@bentolabs.ai.

Additional Rights for UK/EEA Residents

UK and EEA residents may lodge a complaint with their local data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

8. Security

We maintain reasonable technical and organizational safeguards to protect against unauthorized access, use, modification, and disclosure of personal information. While we take reasonable steps to protect your data, no system is completely secure.

9. Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we delete or anonymize it. If deletion is not immediately feasible (e.g., backup archives), we securely isolate it until deletion is possible.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 16. If you are under 16, please seek assistance from a parent or guardian. If you believe we have collected information from a child under 16, contact us at contact@bentolabs.ai and we will delete it promptly.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We do not control the information practices of those third parties and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Bento Labs AI Website Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated “Last Updated” date prior to taking effect. We encourage you to check this page regularly.

13. Contact Us

For questions about our privacy or security practices, or to exercise your privacy choices, please contact us at:

Bento Labs AI, Inc.
contact@bentolabs.ai
Website: https://bentolabs.ai/
360 Baywood Ave, San Jose, CA 95128

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